"So then, when you fix it, you're not just fixing it for that one customer. For example, if he gets a complaint about a defect, he'll ask his team to do a case study and find "the root cause or causes." And then "do real root fixes," he said in the book. Though is Bezos' primary email address, he can't read all the emails he gets there himself, "I see a lot of them, and I use my curiosity to pick out certain emails," Bezos said in the book.īezos said a majority of the emails he gets from customers are complaints: "That's usually why people are writing us - because we've screwed up their order somehow."Īnd Bezos takes those emails seriously. "I treat every problem that I hear about from a customer as an opportunity to improve," Bezos said in the new book, "Invent & Wander: The Collected Writings of Jeff Bezos," which is a collection of Bezos' writings, including his shareholder letters and speeches. If you don't hold police depts accountable for murdering black people, we will never have justice and change, or be the country we aspire (and claim) to be.So as the world's richest person and a CEO, why bother with an account that must get a mind-boggling number of emails? He has also been more outspoken than Bezos on some of the most divisive issues in America, tweeting about the death of Breonna Taylor last year: "We still don't get it in the US. It put Amazon into direct competition with technology giants including Microsoft, Google, and Oracle, and cemented the company's place in the infrastructure of the internet.ĪWS has stressed its "low-margin, high-volume" business model when acquiring customers, and now provides the hardware supporting cloud services for massive streaming companies including Spotify and Netflix, as well as large parts of the UK civil service and even the US Central Intelligence Agency. Image: Andy Jassy is stepping up as the company's new chief executiveĪWS has been huge success for the business, today contributing roughly 42% of Amazon's total profits, and was instrumental in moving the company from online commerce into enterprise technology.
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